Travelers with Disabilities | Ontario International Airport

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Ontario International Airport offers unparalleled customer service to every traveler, and we aim to make every airport visit pleasant for our passengers. The resources below will help travelers with disabilities plan and prepare for their upcoming trip, navigate the airport, and streamline arrivals and departures at ONT.

Accessible Travel at Ontario International Airport

Travelers with special requirements should arrive at the airport two hours before the airline’s recommended departure time to ensure timely processing in the event of unexpected circumstances. 

Airport ADA Coordinator

To make your trip as smooth as possible, ONT has an Airport ADA Coordinator on staff. 

Lawrence J. Rolon | Disability Compliance Officer
1923 E. Avion Street Ontario, CA 91761
[email protected]

California Relay Service

ONT partners with the California Relay Service to help travelers who are deaf, hard of hearing, or speech-disabled navigate the airport. 

California Relay Service can assist passengers in need with talking to airline service representatives, arranging shuttles, rideshare or other forms of ground transportation or even needed calls to family members while in the airport.
 
(800) 735-2029 or 7-1-1 
(800) 854-7784 (Speech to Speech)
(800) 855-3000 (Spanish)
 
 

ADA Resources At ONT

ONT offers numerous accessibility features for travelers with disabilities. Our goal is to make every part of your ONT experience enjoyable and easy - from your arrival, to navigating the airport, and your return home. For detailed information on traveling with medical oxygen, boarding practices, and in-flight needs, please contact your airline directly. 

Restrooms

Wheelchair accessible restrooms are located in all terminals and floors. Each terminal has an accessible unisex restroom in the arrivals level, past the elevator.

 

Water Fountains

Adjacent to each restroom is a hydration station to sip water or fill up your bottle. To locate all of our water stations check out our map here.

 

Elevators

Elevators are located on the first (baggage claim area) and second floors (screening area) of terminals 2 and 4.

  • Persons with disabilities who require an elevator should immediately notify their airline ticket counter agent if they are in the first-floor ticketing area. Your airline can provide alternative means of getting you to the departure level screening area.
  • If you are on the second-floor departures level and cannot use the stairs or escalator, notify a wheelchair attendant or airline representative. They will provide alternative means of getting you to the first-floor arrivals level.
 

Wheelchair Service

To request wheelchair service, contact your airline 72 hours in advance. Wheelchair service is provided free of charge by your airline. Tipping is not required for wheelchair service.

  • Most individuals requesting wheelchair assistance are transported via wheelchair from ticketing to the aircraft. Airlines are required to provide curbside wheelchair service when requested. On your return flight, you should remind a flight attendant that you will need a wheelchair upon arrival.
  • If you didn’t request wheelchair service before arriving at the airport, you may ask the airline representative at the ticket counter for wheelchair service. Keep in mind that requesting wheelchair service less than 72 hours in advance may result in a delay in providing you with a wheelchair. Priority is generally given to those who reserved wheelchair service ahead of time.
 

Parking, Shuttles and Curbside Services

Disabled parking is available in all parking lots. Pick-Up and Drop-Off locations have handicap accessible areas at every terminal and rampways are provided from street to sidewalk level in front of the terminals. All ONT Courtesy Shuttles that travel within the airport grounds are wheelchair-accessible. To find out more about handicap parking, shuttles and curbside services, head over to our ADA Parking and Shuttle Services section .

 

Service Animal Relief Areas

Service animal relief areas are conveniently located outside, at the east end of each terminal. Relief areas are equipped with disposable bags and trash cans for convenient clean-up after your service animal relieves itself. Service animal relief areas are also located on the departure level of each terminal.

 

Restaurants

Food and beverage concessions are wheelchair accessible. These facilities provide easy access to food service and check-out counters, and ample space to dine while in wheelchairs.

 

Curb Cuts

Curb Cuts are provided from street to sidewalk level in front of the terminals.

 

Security Checkpoint Assistance - TSA Cares

TSA Cares is a helpline to assist travelers with disabilities and medical conditions. TSA recommends that passengers call 72 hours ahead of travel with questions about screening policies, procedures and what to expect at the security checkpoint. TSA Cares will serve as an additional, dedicated resource specifically for passengers with disabilities, medical conditions or other circumstances or their loved ones who want to prepare for the screening process prior to flying. The hours of operation for TSA Cares helpline are Monday through Friday 8 a.m. – 11 p.m. EST and weekends and Holidays 9 a.m. – 8p.m. EST. Travelers who are deaf or hard of hearing can use a relay service to contact TSA Cares or can e-mail [email protected] 1-855-787-2227

 

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