Travelers with Disabilities

Ontario International Airport offers unparalleled customer service to every traveler and we aim to make every airport visit pleasant for our passengers. The resources below will help travelers with disabilities plan and prepare for their upcoming trip to ONT.

Accessible Travel at Ontario International Airport

Travelers with special requirements should arrive at the airport two hours before the airline’s recommended departure time to ensure timely processing in the event of unexpected circumstances. 

Airport ADA Coordinator

To make your trip as smooth as possible, ONT has an Airport ADA Coordinator on staff. 

Lawrence J. Rolon | Disability Compliance Officer
1923 E. Avion Street Ontario, CA 91761
[email protected]

Wayfinding In The Terminals At Ontario International Airport For Persons With Low Vision And Vision Loss

Ontario International Airport (ONT) subscribes to AIRA, a service that connects blind and low-vision individuals to their surroundings at the airport. Aira delivers instant access to visual information at the touch of a button – enhancing everyday efficiency, engagement, and independence. For information on using this free app go to AIRA.OI.

To sign up as a Guest and start using Aira for free today, just follow the steps below.

Icon of Person Downloading AppSTEP 1 

Download the Aira App on your smartphone by clicking the buttons below or searching for “Aira” in the App or Play store. 

Icon of phone

STEP 2 

Open the app and choose, “Tap to use Aira as a Guest for REE!” and register with an email and phone number.

Icon of two people talkng

STEP 3 

You will get a text message confirming your phone number. Tap the link in the text message to complete the signup process. Then connect with an agent.

 

Have questions? Go to AIRA.IO or contact AIRA’s Customer Care team at 1-800-835-1934.

Here are airline resources for travelers with disabilities                       

Alaska Air

  Learn more

American Airlines

  Learn more

Avianca

  Learn more

China Airlines

  Learn more

Delta Air Lines

  Learn more

Frontier Airlines

  Learn more

Hawaiian Airlines

  Learn more

JetBlue Airways

  Learn more

Southwest Airlines

  Learn more

United Airlines

  Learn more
Volaris   Learn more
                        
Air Carrier Access Act (ACAA)   Learn more
Americans With Disabilities Act (ADA) Title II   Learn more
Americans With Disabilities Act (ADA) Title III   Learn more
2010 Ada Standards for Accessible Design   Learn more
California Access Compliance Advisory Reference Manual   Learn more
Here are government resources for travelers with disabilities:                       
California Disabled Placard   Learn more
California Visitor Information   Learn more
Center for Disease Control (CDC) – Information for Travelers   Learn more
Federal Aviation Administration (FAA)   Learn more
Transportation Security Administration (TSA) - General Information   Learn more
TSA Information on Disability and Medical Conditions - Procedures   Learn more
U. S. Customs and Border Protection (CBP)   Learn more
U. S. Department of Transportation Consumer Complaint Division   Learn more
U. S. State Department   Learn more

In accordance with Title II of the Americans with Disabilities Act (ADA) it is the policy of Ontario International Airport to make reasonable modifications to its policies, practices, and procedures to accommodate disability needs.

 

What Is A Reasonable Modification?

A reasonable modification is a change or exception to a policy, practice, or procedure that allows people with disabilities to have equal access to programs, services and activities. Reasonable modifications must always be related to the individual’s specific limitation caused by the disability.

When requesting a reasonable modification to an airport program or service, an individual with a disability is not required to provide medical documentation or diagnosis to justify their request, but they must be able to explain how their disability is related to the requested modification.

 

How do I request a Reasonable Modification?

Contact the airport division offering the program or activity you wish to participate in. They will arrange for special accommodations. Their contact information is provided in the literature announcing the event.