A man in a wheelchair being pushed through the terminal.

Traveling with Disabilities at ONT

Help Improve Accessibility at ONT

Travelers With Disability Feedback Survey

We want your input! California State University, San Bernardino, in partnership with Ontario International Airport, is seeking feedback from travelers with disabilities and their caregivers. Share your experience navigating air travel and airport facilities by taking a short online survey!

Ensuring a Pleasant Visit for Every Traveler at Ontario International Airport

Ontario International Airport offers unparalleled customer service to every traveler and we aim to make every airport visit pleasant for our passengers. Our comprehensive airport disability services are tailored to support travelers with disabilities, providing them with the necessary resources to prepare for their upcoming trip to ONT.

Accessible Travel at Ontario International Airport

We understand the importance of accessible travel at Ontario International Airport, and we recommend that travelers with special requirements arrive at the airport two hours before their airline’s recommended departure time. This allows our airline disability assistance team to ensure timely processing and to address any unexpected situations that may occur, facilitating a seamless travel experience.

Airport ADA Coordinator

To make your trip as smooth as possible, ONT has an Airport ADA Coordinator on staff.
The role of our ADA Coordinator is to oversee and ensure that the airport's facilities and services meet the needs of travelers with disabilities, helping to make your trip through Ontario International Airport as seamless as possible.

Disability Compliance Officer
1923 E. Avion Street Ontario, CA 91761
[email protected]

Airport Disability Resources

ONT offers numerous accessibility features for travelers with disabilities. Click here to find a detailed list of resources.

Disability FAQs

Here are some answers to ease your mind about navigating through ONT.

Family walking on an escalator in a shopping mall or airport.

Families Traveling with Autism

ONT’S Voluntary Self-Identification Program for Travelers with Disabilities. Information on the Voluntary Self-Identification Program is available.

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ADA and Public Transport

Take a look at these resources to learn more about the ways we can accommodate those who need assistance getting both to and from ONT.

Check-in counters at an airport with staff helping travelers at the ticket desks.

ADA Travelers Feedback

For suggestions or comments regarding ADA information provided on this site, please feel free to let us know.

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Airline and Government ADA Resources

Here are airline and government resources for travelers with disabilities.

The Sunflower Program

The Hidden Disabilities Sunflower Program is a voluntary self-identification program for individuals with a hidden disability or conditions that may not be immediately obvious.

AIRA - for persons with low vision & vision loss

Wayfinding In The Terminals At Ontario International Airport For Persons With Low Vision And Vision Loss

Ontario International Airport (ONT) subscribes to AIRA, a service that connects blind and low-vision individuals to their surroundings at the airport. Aira delivers instant access to visual information at the touch of a button – enhancing everyday efficiency, engagement, and independence. For information on using this free app go to AIRA.OI.

To sign up as a Guest and start using Aira for free today, just follow the steps below.

Icon of Person Downloading App STEP 1

Download the Aira App on your smartphone by clicking the buttons below or searching for “Aira” in the App or Play store.

Icon of phone

STEP 2

Open the app and choose, “Tap to use Aira as a Guest for FREE!” and register with an email and phone number.

Icon of two people talkng

STEP 3

You will get a text message confirming your phone number. Tap the link in the text message to complete the signup process. Then connect with an agent.

Have questions? Go to AIRA.IO or contact AIRA’s Customer Care team at 1-800-835-1934.

Disability Regulations


Air Carrier Access Act (ACAA)		Learn more
Americans With Disabilities Act (ADA) Title II		Learn more
Americans With Disabilities Act (ADA) Title III		Learn more
2010 Ada Standards for Accessible Design		Learn more
California Access Compliance Advisory Reference Manual		Learn more

Reasonable Modification Policy

In accordance with Title II of the Americans with Disabilities Act (ADA) it is the policy of Ontario International Airport to make reasonable modifications to its policies, practices, and procedures to accommodate disability needs.

What Is A Reasonable Modification?

A reasonable modification is a change or exception to a policy, practice, or procedure that allows people with disabilities to have equal access to programs, services and activities. Reasonable modifications must always be related to the individual’s specific limitation caused by the disability.

When requesting a reasonable modification to an airport program or service, an individual with a disability is not required to provide medical documentation or diagnosis to justify their request, but they must be able to explain how their disability is related to the requested modification.

How do I request a Reasonable Modification?

Contact the airport division offering the program or activity you wish to participate in. They will arrange for special accommodations. Their contact information is provided in the literature announcing the event.

Related Information

Parking Lots and Rates

No matter how long your trip, we have affordable parking options for everyone.

Passengers seated near a gate 404 with their luggage.

Airport Maps

Find gate locations, restrooms, amenities, lounges and more for Terminals 2 and 4.

Blue sign displaying "Shuttle Buses Only" with P symbol at an airport terminal entrance.

Airport and Hotel Shuttles

Learn about our courtesy shuttle services and travel options provided by nearby hotels.