Airport Disability Resources
ONT offers numerous accessibility features for travelers with disabilities. Click here to find a detailed list of resources.
Travelers with Disabilities
Ontario International Airport offers unparalleled customer service to every traveler and we aim to make every airport visit pleasant for our passengers. The resources below will help travelers with disabilities plan and prepare for their upcoming trip to ONT.
Accessible Travel at Ontario International Airport
Travelers with special requirements should arrive at the airport two hours before the airline’s recommended departure time to ensure timely processing in the event of unexpected circumstances.
Airport ADA Coordinator
To make your trip as smooth as possible, ONT has an Airport ADA Coordinator on staff.
Lawrence J. Rolon | Disability Compliance Officer
1923 E. Avion Street Ontario, CA 91761
[email protected]
Wayfinding In The Terminals At Ontario International Airport For Persons With Low Vision And Vision Loss
Ontario International Airport (ONT) subscribes to AIRA, a service that connects blind and low-vision individuals to their surroundings at the airport. Aira delivers instant access to visual information at the touch of a button – enhancing everyday efficiency, engagement, and independence. For information on using this free app go to AIRA.OI.
To sign up as a Guest and start using Aira for free today, just follow the steps below.
|
Download the Aira App on your smartphone by clicking the buttons below or searching for “Aira” in the App or Play store. |
STEP 2 Open the app and choose, “Tap to use Aira as a Guest for REE!” and register with an email and phone number. |
STEP 3 You will get a text message confirming your phone number. Tap the link in the text message to complete the signup process. Then connect with an agent. |
STEP 1 
Have questions? Go to AIRA.IO or contact AIRA’s Customer Care team at 1-800-835-1934.
| Air Carrier Access Act (ACAA) | Learn more | |
| Americans With Disabilities Act (ADA) Title II | Learn more | |
| Americans With Disabilities Act (ADA) Title III | Learn more | |
| 2010 Ada Standards for Accessible Design | Learn more | |
| California Access Compliance Advisory Reference Manual | Learn more |
In accordance with Title II of the Americans with Disabilities Act (ADA) it is the policy of Ontario International Airport to make reasonable modifications to its policies, practices, and procedures to accommodate disability needs.
What Is A Reasonable Modification?
A reasonable modification is a change or exception to a policy, practice, or procedure that allows people with disabilities to have equal access to programs, services and activities. Reasonable modifications must always be related to the individual’s specific limitation caused by the disability.
When requesting a reasonable modification to an airport program or service, an individual with a disability is not required to provide medical documentation or diagnosis to justify their request, but they must be able to explain how their disability is related to the requested modification.
How do I request a Reasonable Modification?
Contact the airport division offering the program or activity you wish to participate in. They will arrange for special accommodations. Their contact information is provided in the literature announcing the event.
What is The Hidden Disabilities Sunflower Program
Ontario International Airport is proud to participate in The Hidden Disabilities Sunflower Program, a voluntary self-identification program for individuals with a hidden disability or conditions that may not be immediately obvious. It is a discreet sign that indicates when a traveler may need additional support, help, or just a little more time. These hidden disabilities can be physical, auditory, visual, cognitive, or possibly even temporary in nature. Airport employees are trained to identify the Hidden Disabilities Sunflower and may ask what we can do to assist.
How to Self-Identify:
Here at ONT, we offer a Hidden Disabilities Sunflower lanyard with ID card, pin, and wristband to help you self-identify.
There are a few ways to participate:
- Visit the Travelers Aid desk located on the first floor in either Terminal 2 or 4.
- Speak to an O.A.C.E.S. (Ontario Airport Customer Experience Specialists) team member – they’re in the ONT blue shirts roaming the terminals!
- Contact your airline representative at check-in when you arrive at the airport.
- If you would like to obtain your items before arriving at the airport, you can request to have them mailed by emailing [email protected]. *Recommend reaching out at least three weeks prior to your anticipated travel date*
For more information on The Sunflower Program, visit: https://hiddendisabilitiesstore.com.
