
Airport Disability Resources
ONT offers numerous accessibility features for travelers with disabilities. Click here to find a detailed list of resources.
Travelers with special requirements should arrive at the airport two hours before the airline’s recommended departure time to ensure timely processing in the event of unexpected circumstances.
To make your trip as smooth as possible, ONT has an Airport ADA Coordinator on staff.
Lawrence J. Rolon | Disability Compliance Officer
1923 E. Avion Street Ontario, CA 91761
[email protected]
Ontario International Airport (ONT) subscribes to AIRA, a service that connects blind and low-vision individuals to their surroundings at the airport. Aira delivers instant access to visual information at the touch of a button – enhancing everyday efficiency, engagement, and independence. For information on using this free app go to AIRA.OI.
To sign up as a Guest and start using Aira for free today, just follow the steps below.
Download the Aira App on your smartphone by clicking the buttons below or searching for “Aira” in the App or Play store. |
STEP 2 Open the app and choose, “Tap to use Aira as a Guest for REE!” and register with an email and phone number. |
STEP 3 You will get a text message confirming your phone number. Tap the link in the text message to complete the signup process. Then connect with an agent. |
Have questions? Go to AIRA.IO or contact AIRA’s Customer Care team at 1-800-835-1934.
Air Carrier Access Act (ACAA) | Learn more | |
Americans With Disabilities Act (ADA) Title II | Learn more | |
Americans With Disabilities Act (ADA) Title III | Learn more | |
2010 Ada Standards for Accessible Design | Learn more | |
California Access Compliance Advisory Reference Manual | Learn more |
What is The Hidden Disabilities Sunflower Program
Ontario International Airport is proud to participate in The Hidden Disabilities Sunflower Program, a voluntary self-identification program for individuals with a hidden disability or conditions that may not be immediately obvious. It is a discreet sign that indicates when a traveler may need additional support, help, or just a little more time. These hidden disabilities can be physical, auditory, visual, cognitive, or possibly even temporary in nature. Airport employees are trained to identify the Hidden Disabilities Sunflower and may ask what we can do to assist.
Here at ONT, we offer a Hidden Disabilities Sunflower lanyard with ID card, pin, and wristband to help you self-identify.
There are a few ways to participate:
For more information on The Sunflower Program, visit: https://hiddendisabilitiesstore.com.