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Ontario International Airport offers unparalleled customer service to every traveler, and we aim to make every airport visit pleasant for our passengers. The resources below will help travelers with disabilities plan and prepare for their upcoming trip, navigate the airport, and streamline arrivals and departures at ONT.

Accessible Travel at Ontario International Airport

Travelers with special requirements should arrive at the airport two hours before the airline’s recommended departure time to ensure timely processing in the event of unexpected circumstances. 

Airport ADA Coordinator

To make your trip as smooth as possible, ONT has an Airport ADA Coordinator on staff. 

Lawrence J. Rolon | Disability Compliance Officer
1923 E. Avion Street Ontario, CA 91761
[email protected]


FAQs for Travelers with Disabilities

ADA FAQs  

 

/services/travelers-disabilities

Here are airline resources for travelers with disabilities:

aha! Learn more
Alaska Air Learn more
American Airlines! Learn more
Avianca Learn more
China Airlines Learn more
Delta Air Lines Learn more
Frontier Airlines Learn more
Hawaiian Airlines Learn more
JetBlue Airways Learn more
Southwest Airlines Learn more
United Airlines Learn more
Volaris Learn more

 

Here are government resources for travelers with disabilities:

California Disabled Placard Learn more
California Visitor Information Learn more
Center for Disease Control (CDC) – Information for Travelers Learn more
Federal Aviation Administration Learn more
Transportation Security Administration (Tsa) - General Information Learn more
TSA Information on Disability and Medical Conditions - Procedures Learn more
TSA Information on Disability and Medical Conditions - Passenger Support Learn more
U. S. Customs and Border Protection (CBP) Learn more
U. S. Department of Transportation Consumer Complaint Division Learn more
U. S. State Department Learn more

 

Disability Regulations

Air Carrier Access Act (ACAA) Learn more
Americans With Disabilities Act (ADA) Title II Learn more
Americans With Disabilities Act (ADA) Title III Learn more
2010 Ada Standards for Accessible Design Learn more
California Access Compliance Advisory Reference Manual Learn more

 

In accordance with Title II of the Americans with Disabilities Act (ADA) it is the policy of Ontario International Airport to make reasonable modifications to its policies, practices, and procedures to accommodate disability needs.

What Is A Reasonable Modification?

A reasonable modification is a change or exception to a policy, practice, or procedure that allows people with disabilities to have equal access to programs, services and activities. Reasonable modifications must always be related to the individual’s specific limitation caused by the disability.

When requesting a reasonable modification to an airport program or service, an individual with a disability is not required to provide a medical documentation or diagnosis to justify their request, but they must be able to explain how their disability is related to the requested modification.

How do I request a Reasonable Modification?

Contact the airport division offering the program or activity you wish to participate in. They will arrange for special accommodations. Their contact information is provided in the literature announcing the event.

Wayfinding In The Terminals At Ontario International Airport For Persons With Low Vision And Vision Loss

Ontario International Airport (ONT) subscribes to AIRA, a service that connects blind and low-vision individuals to their surroundings at the airport. Aira delivers instant access to visual information at the touch of a button – enhancing everyday efficiency, engagement, and independence. For information on using this free app go to AIRA.OI.

To sign up as a Guest and start using Aira for free today, just follow the steps below.

STEP 1 

Download the Aira App on your smartphone by clicking the buttons below or searching for “Aira” in the App or Play store. 

STEP 2 

Open the app and choose, “Tap to use Aira as a Guest for REE!” and register with an email and phone number.

STEP 3 

You will get a text message confirming your phone number. Tap the link in the text message to complete the signup process. Then connect with an agent.

 

Have questions? Go to AIRA.IO or contact AIRA’s Customer Care team at 1-800-835-1934.

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