Press Room

Posted on: Wed, 07/30/2025 - 05:00

(Ontario, California – July 30, 2025) – Southern California’s Ontario International Airport (ONT) has advanced to Level 2 in the Airport Customer Experience Accreditation program developed by Airports Council International (ACI), further solidifying its position among the best airports in the United States when it comes to putting passengers first.

ONT previously held Level 1 accreditation and is now one of only 17 airports nationwide – and just the second in California, alongside San Francisco International Airport – to earn any level of ACI’s prestigious customer experience recognition.

“Reaching Level 2 is a testament to the passion and professionalism of our entire airport team and a reflection of the growing number of travelers who continue to choose ONT for its comfort, ease and sense of place,” said Atif Elkadi, Chief Executive Officer of the Ontario International Airport Authority (OIAA). “Customer experience isn’t just something we do – it’s who we are. From the curb to the gate, we’re committed to delivering a travel experience that’s safe, seamless and uniquely Southern California.”

The ACI Airport Customer Experience Accreditation program is the only formal, global initiative that guides airports toward consistent excellence in customer service. Level 2 accreditation acknowledges that ONT has demonstrated a deeper understanding of customer expectations through data analysis, journey mapping, frontline training and operational improvements.

ONT joins a short list of airports worldwide that have moved beyond basic service enhancements to embed customer experience into every level of their strategy, design and culture. In addition to the ACI recognition, ONT is ranked by J.D. Power as California’s most popular mid-size airport based on customer satisfaction.

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About Ontario International Airport

Ontario International Airport (ONT) is California's most popular mid-sized airport, according to J.D. Power's most recent North America Airport Satisfaction Study. Located in the Inland Empire, ONT is approximately 35 miles east of downtown Los Angeles in the center of Southern California. It is a full-service airport which offers nonstop commercial jet service to two dozen major airports in the U.S., Mexico, Central America and Taiwan. More information is available at www.flyOntario.com. Follow @flyONT on Facebook, X (formerly Twitter) and Instagram.

About the Ontario International Airport Authority (OIAA)

The OIAA was formed in August 2012 by a Joint Powers Agreement between the City of Ontario and the County of San Bernardino to provide overall direction for the management, operations, development and marketing of ONT for the benefit of the Southern California economy and the residents of the airport's four-county catchment area. OIAA leaders include Ontario Mayor pro Tem Alan D. Wapner (President), San Bernardino County Supervisor Curt Hagman (Vice President), Ontario City Council Member Jim W. Bowman (Secretary), Retired Riverside Mayor Ronald O. Loveridge (Treasurer) and retired business executive Julia Gouw (Commissioner).