How do I change my booking?
You may change your booking up to 24 hours before your selected arrival time. Visit the following link for changes: Ontario parking amendments
Changes to the dates of stay are subject to the terms and conditions of your booking. Certain promotional products cannot be amended, it will be made clear at the point of booking if this is the case.
Please note if you booked during a sale or at a lower price and that rate is no longer available, the new rate will apply. Where specified in the product details some special offer bookings cannot be amended or canceled.
How do I cancel my booking?
Cancellations are subject to the terms and conditions of your booking. Where specified in the product details some special offer bookings cannot be amended or canceled.
Cancellations must be made at least 24 hours prior to your scheduled parking arrival time/date. You may cancel your booking online with the following link: Ontario parking cancellations
When you cancel your booking, a $7.50 administration charge will be levied and deducted from the refunded amount.
Bookings made less than 24 hours before departure cannot be canceled and are non-refundable.
What happens after I have made my booking?
You will receive an on-screen confirmation which details your booking reference and instructions (please read these carefully). Please print this page for your records or screenshot and save to your mobile device, as you will need this information at the airport.
We will also send you this information within a booking confirmation email.
You are responsible for supplying a valid email and we cannot be held responsible for non-delivery of booking confirmation emails due to transmission failure or incorrect address details.
Failure to receive the confirmation email has no bearing on the status of your booking, your booking is still valid, but please check your junk or spam folder just in case your booking confirmation email has been sent there. If not, your email address may have been entered incorrectly. You can also contact our Customer Center by email [email protected] and ask for your booking confirmation email to be resent.
The airport parking office is open 24 hours a day to assist with parking information and can be contacted on 909-937-1240.
Can I make a booking today to park at the airport today?
Yes. Bookings can be made up to at least 2 hours prior to your arrival time.
All bookings are subject to availability and the Airport reserves the right to solely withdraw availability for a given date.
My vehicle details have changed. What should I do?
You may change your car details by using the following link: Ontario parking amendments
What if I return later than the date/time on the booking?
You will be charged for the additional days in which you stay in the parking lot, based on the overstay rate applicable to the lot. The excess parking fee will be payable upon exit of the lot.
Please note overstay charges are only applicable if you leave the lot 6 hours after the departure date and time entered at the time of booking. In other words, you have a 6 hour grace period for arrival and departure to the lot.
Link to the overstay rate can be found here
What are the differences between our parking lots?
All our lots are on site and are managed locally by the Airport.
However, the price can vary depending on availability, lot facilities and proximity to the terminals. View information on all our lots at a glance to decide which one is most suitable to your needs.
Are there any height or vehicle restrictions?
A height restriction of 9 feet 6 inches applies to all parking lots across all the Airport sites.
Oversize vehicles including large trucks, campers, trailers, RVs and limousines are prohibited from our parking facilities.
What is the minimum length of time I can park?
There is no minimum stay duration for any of our parking lots.
What payment methods are accepted for pre-booking?
Payment must be made in advance and online. We accept PayPal and the following credit/debit cards: Visa, Mastercard, American Express.
We reserve the right not to fulfill your booking if your card is declined for any reason, if the payment card has been used fraudulently or without the cardholder's permission, or if you are under the age of 18.
How do I know my payment details are secure?
To protect your privacy and security, our website uses SSL encryption software, which is the industry standard. It encrypts your personal information so that it cannot be read.
You will know you are in the secure area of our site when the website address is preceded by “https://” and a padlock symbol appears in the frame of your browser.
I was charged a foreign transaction fee. What do I do?
We apologize for this inconvenience. In the event you are charged a foreign transaction fee please send an email with documentation (screenshot, photo of a statement, etc.) to [email protected]. Our team will be able to assist you in processing a refund with your card company.
Airport Parking Process
I have booked parking in advance. What do I need to bring to the airport?
All you need is your booking confirmation e-mail, accessible via your mobile device or as a printed hard copy.
This will help direct you to the correct parking lot and also states your booking reference number so you have it to hand, should you need to speak to a member of staff.
Where do I enter to scan my pre-book parking code?
For Lots 2 and 4, while on Terminal Way (road between the parking lots and the Terminals), you can enter at both ends of the lots.
These are the entry gate numbers that can be found in black on the gray parking systems:
Lot 2: Gates 20,21,26, 27, 28, and 29 are the only pre-book parking entry gates
Lot 3: All gates are pre-book parking entry gates
Lot 4: Gates 40,41,46, 47, 48, and 49 are the only pre-book parking entry gates
Lot 5: All gates are pre-book parking entry gates
I have booked parking in advance. At the lot, what should I do?
Please scan the QR code or barcode on your booking confirmation (either via a mobile device or printed copy).
If the code is not recognized, or you do not have your booking confirmation email, please press the intercom assistance button on the entry column, a staff member will assist you.
Please do not take a ticket to gain access to the lot, as this is not required, resulting in issues arising when trying to exit the lot.
What process do I follow if I pre-booked Valet parking?
If you have pre-booked Valet parking, follows signs to the valet parking area for the terminal you booked and park curbside.
A Valet operative will meet you and scan your booking confirmation email.
The operative will advise you of the process when you return and the process if your return flight is delayed. The operative will require your flight number, return information and phone number.
How do I get from Parking Lot 5 to the airport terminals?
ONT provides a free courtesy shuttle that will transport you to/from the terminals and lot 5, 7 days a week. All shuttles are wheelchair accessible. For questions on Lot 5 courtesy shuttle transportation, please call (909) 937-1240.
The courtesy shuttles run every 5-20 minutes, with shuttles depart less frequently between 12:30am and 3am due to reduced flight activity with one shuttle running during this time.
Please account for additional travel time when using the airport courtesy shuttles.
I require accessible parking, where should I park?
If you have distinguishing placards or special license plates issued for persons with disabilities, then you will be able to park in special accessible spaces within each parking lot.
We cannot specifically reserve these accessible spaces.
Note that if you park in one of these spaces without displaying the necessary permits, then your vehicle may be towed at your expense.
Drop Off and Pick Up
Where do I park if I'm collecting or dropping someone off?
ONT provides a Cellphone Waiting lot for visitors waiting to pick up travelers. The Cellphone Lot is located at 1940 E. Moore Way, before Terminal 2.
The Cellphone Lot has 100 spaces and is free to use. There is a 1 hour maximum in the Cellphone Waiting Lot. Overnight or extended parking is not allowed.
I have an electric car, do you have any charging points?
Free electric vehicle charging stations are at the north side of Lots 2 and 4. Vehicles subject to applicable parking fees.
I have a motorcycle, where do I park?
Motorcycles can park in Lot 2 and Lot 4 for free. They should not take a ticket. Drive around the gate arm, park in hashed areas near the end of rows – but not in a space for a car. Upon exit, drive around the gate arm.
I have a question regarding the lots that is not listed. Who do I contact?
Our airport parking office is open 24 hours a day to assist with parking information and Lot-5 shuttle service by calling 909-937-1240.