ADA Travelers Feedback Form
We take great care to give people an enjoyable airport experience, no matter your individual needs. If you had any concerns, comments, or suggestions that came to mind when you traveled through ONT, we'd like to invite you to fill out the form below so that our Disability Office can review it. If you're filling out this form in reference to a specific incident, please provide as much information as you can -- time, date, location, name(s), and other relevant items.
Lawrence J. Rolon
Coordinator for Disability Services
Ontario International Airport Authority
California Relay Service
(800) 735-2029 or 7-1-1
(800) 854-7784 (Speech to Speech)
(800) 855-3000 (Spanish)
Note: This form is to be used in reference to travelers with disabilities and is not intended for the general public.
REAL ID Notice
Starting May 7th, U.S. travelers 18 and older must be compliant with TSA’s Real ID law to board domestic flights. Those who are not Real ID compliant and who do not have another acceptable alternative (i.e. Passport) may expect to face delays, additional screening and the possibility of not being permitted into the security checkpoint. ONT recommends passengers arrive earlier than usual to ensure smooth travels. For more information, visit here.