ADA Travelers Feedback Form

We take great care to give people an enjoyable airport experience, no matter your individual needs. If you had any concerns, comments, or suggestions that came to mind when you traveled through ONT, we'd like to invite you to fill out the form below so that our Disability Office can review it. If you're filling out this form in reference to a specific incident, please provide as much information as you can -- time, date, location, name(s), and other relevant items. 


OIAA ADA Complaint Procedure


Lawrence J. Rolon

Coordinator for Disability Services

Ontario International Airport Authority

1923 E. Avion Street

Ontario, CA 91761

[email protected]


California Relay Service

(800) 735-2029 or 7-1-1

(800) 854-7784 (Speech to Speech)

(800) 855-3000 (Spanish)


Note: This form is to be used in reference to travelers with disabilities and is not intended for the general public.