Travelers with Disabilities

Ontario International Airport offers unparalleled customer service to every traveler, and we aim to make every airport visit pleasant for our passengers. The resources below will help travelers with disabilities plan and prepare for their upcoming trip, navigate the airport, and streamline arrivals and departures at ONT.

Accessible Travel at Ontario International Airport

Travelers with special requirements should arrive at the airport two hours before the airline’s recommended departure time to ensure timely processing in the event of unexpected circumstances. 

Airport ADA Coordinator

To make your trip as smooth as possible, ONT has an Airport ADA Coordinator on staff. 

Lawrence J. Rolon | Disability Compliance Officer
1923 E. Avion Street Ontario, CA 91761
[email protected]

Here are airline resources for travelers with disabilities:    
aha!                                                                                                                                                                                  Learn more
Alaska Air   Learn more
American Airlines!   Learn more
Avianca   Learn more
China Airlines   Learn more
Delta Air Lines   Learn more
Frontier Airlines   Learn more
Hawaiian Airlines   Learn more
JetBlue Airways   Learn more
Southwest Airlines   Learn more
United Airlines   Learn more
Volaris   Learn more
Here are government resources for travelers with disabilities:    
California Disabled Placard                                                                                                                                       Learn more
California Visitor Information   Learn more
Center for Disease Control (CDC) – Information for Travelers   Learn more
Federal Aviation Administration   Learn more
Transportation Security Administration (Tsa) - General Information   Learn more
TSA Information on Disability and Medical Conditions - Procedures   Learn more
TSA Information on Disability and Medical Conditions - Passenger Support   Learn more
U. S. Customs and Border Protection (CBP)   Learn more
U. S. Department of Transportation Consumer Complaint Division   Learn more
U. S. State Department   Learn more
Air Carrier Access Act (ACAA)                                                                                                                                   Learn more
Americans With Disabilities Act (ADA) Title II   Learn more
Americans With Disabilities Act (ADA) Title III   Learn more
2010 Ada Standards for Accessible Design   Learn more
California Access Compliance Advisory Reference Manual   Learn more

In accordance with Title II of the Americans with Disabilities Act (ADA) it is the policy of Ontario International Airport to make reasonable modifications to its policies, practices, and procedures to accommodate disability needs.

What Is A Reasonable Modification?

A reasonable modification is a change or exception to a policy, practice, or procedure that allows people with disabilities to have equal access to programs, services and activities. Reasonable modifications must always be related to the individual’s specific limitation caused by the disability.

When requesting a reasonable modification to an airport program or service, an individual with a disability is not required to provide medical documentation or diagnosis to justify their request, but they must be able to explain how their disability is related to the requested modification.

How do I request a Reasonable Modification?

Contact the airport division offering the program or activity you wish to participate in. They will arrange for special accommodations. Their contact information is provided in the literature announcing the event.

Wayfinding In ONT Terminals For Persons With Low Vision And Vision Loss

Ontario International Airport (ONT) subscribes to AIRA, a service that connects blind and low-vision individuals to their surroundings at the airport. Aira delivers instant access to visual information at the touch of a button – enhancing everyday efficiency, engagement, and independence. For information on using this free app go to AIRA.OI.

To sign up as a Guest and start using Aira for free today, just follow the steps below.

Have questions? Go to AIRA.IO or contact AIRA’s Customer Care team at 1-800-835-1934.