ONT+ Visitor Pass Program

This program allows the general public who are not flying that day to visit ONT and enjoy the amenities on the post-security side of the passenger terminal. The ONT+ Visitor Pass program is intended to allow visitors to spend time with their friends and family or shop and dine at the airport.

Non-ticketed passengers may request to enter the post-security side of a passenger terminal.

Step 1: Apply Online

You can apply the day of your visit or up to seven days in advance. ONT+ Visitor Pass availability is limited. If you cannot select a specific date or time using the online form, visitor availability has reached capacity. 

Provide your date of birth, gender, and full legal name exactly as it appears on your TSA-approved photo ID (e.g., passport or driver’s license). You’ll receive a confirmation email verifying that your request has been received!

Step 2: Get TSA's Approval

Your request will be reviewed by the Transportation Security Administration (TSA)

If you’re applying in advance: You’ll receive an email with your approval status after midnight on the day of your approved visit.

If you’re applying for same day entrance: You’ll receive an email with your status within 15 minutes. 

Step 3: Show off your ONT+ Visitor Pass

If approved for entry, you’ll receive your ONT+ Visitor Pass attached to your approval notification e-mail. When entering the TSA Checkpoint, make sure to open the ONT+ Visitor Pass attachment to provide to the TSA, along with your  TSA-approved photo ID. Make sure to advise the TSA Officer that you have an ONT+ Visitor Pass when presenting your photo ID.  

ONT+ Visitor Pass participants must enter the approved passenger terminal (T2 or T4) using the TSA Checkpoint general screening line. Entry is restricted from the approved start time through 9:00 p.m. 

Program and Security Information:

• Printed ONT+ Visitor Passes are not accepted. 
• You're subject to the same security regulations as ticketed passengers and must comply with TSA’s screening procedures. Do not bring TSA prohibited items and review the 3-1-1 Liquids Rules
• At this time, expedited screening and trusted traveler programs such as TSA PreCheck and CLEAR may not be used with the ONT+ Visitor Pass. 
• ONT+ Visitor Passes are limited, subject to TSA approval, and granted on a first-come, first-served basis.
• In response to exigent circumstances or operational needs, the Ontario International Airport reserves the right, in its sole discretion, to cancel the program, cancel approved ONT+ Visitor Passes, or modify program rules at any time without prior notice.
• The ONT+ Visitor Pass is non-transferrable and valid only on the date of issuance, the approved start time, and through the operational hours of the approved passenger terminal.

This is a permanent program with no expected end date. In response to exigent circumstances or operational needs, the Ontario International Airport reserves the right, in its sole discretion, to cancel the program, cancel approved ONT+ Visitor Passes, or modify program rules at any time without prior notice.

This program allows access to the post-security side of passenger terminals 2 & 4 to non-traveling visitors seven days a week. Entrance is not permitted before the approved start time. 

Be sure to allow enough time to get through the security lines. You may exit and re-enter the passenger terminal at any time during your registered day and program operating hours. However, if you depart the post-security area, you’re required to re-enter through the TSA Security Checkpoint, so please plan accordingly. Visitors re-entering the passenger terminal may be delayed at the TSA Checkpoint due to the priority of screening ticketed passengers.

Operating times vary, and not all shops, restaurants or amenities may be open during your visit.

No, this is strictly prohibited. The ONT+ visitor pass program is specifically for non-traveling individuals – no exceptions.

Scheduled or ticketed passengers obtaining an ONT+ visitor pass the same day as their scheduled ONT flight is a violation of TSA’s 49 Code of Federal Regulation (CFR) § 1540.105(a)(2) - Security Responsibilities of Employees and other Persons, which prohibits the following:  “(a) No person may: (2) Enter, or be present within, a secured area, AOA, SIDA, or sterile area without complying with the systems, measures, or procedures being applied to control access to, or the presence or movement in, such areas.”

Any non-expired photo identification accepted by TSA may be used to register for an ONT+ Visitor Pass, including driver’s licenses from other states, and U.S. and international passports. A state issued driver’s license is the most common form of accepted identification.

At the TSA Checkpoint, your photo ID is used to confirm your identity and approved ONT+ Visitor Pass authorization. 

While within the passenger terminal, visitors must present their ONT+ Visitor Pass and photo ID upon request from either the TSA or Airport Officials.

ONT+ Visitor Pass users are subject to the same TSA security regulations as ticketed passengers.

• TSA Prohibited Items also applies to ONT+ Visitor Pass holders. Bringing any of these prohibited items may lead to confiscation or denial of access.  
• No hand-carried luggage is allowed. Visitors are limited to (1) personal item (e.g., laptop bag or purse) and must comply with the same TSA screening and inspection procedures as ticketed passengers.

• You can apply the same day you want to enter, or up to seven days in advance.
• If applying in advance, you will receive an email with your approval status after midnight on the day of your visit. Your ONT+ Visitor Pass is attached to this email notification. 
• If applying for same day entrance, you will receive an email with your approval status within 15 minutes. Your ONT+ Visitor Pass is attached to this email notification.
• If approved, bring your digital ONT+ Visitor Pass and your TSA approved photo ID to the appropriate passenger terminal (Terminal 2 or 4) at the approved start time. 
• Printed ONT+ Visitor Passes are not acceptable. 
• Please do not arrive with an expectation of entering a passenger terminal unless you have received an approved ONT+ Visitor Pass via email.

Subject to availability, you may apply online for the same day and up to seven days in advance.

Apply Now: ontplus.flyontario.com

If you’re unable to select a specific date up to seven days before your visit, it means the program availability for that day has already been met.

We hope that you will come for a visit on a different day. Just complete a new application up to seven days before your visit.

Apply Now: ontplus.flyontario.com

Yes, minors are eligible to participate. Regardless of age, every person participating in the ONT+ Visitor Pass program must complete a separate online registration and bring their own ONT+ Visitor Pass.

• Visitors under the age of 18  who have a TSA-approved photo ID must complete registration online and bring the same photo ID used for registration.
• Parents or guardians of minors without a photo ID must complete the online registration.
• Every adult visitor must bring their own ONT+ Visitor Pass along with the ONT+ Visitor Passes for any minors they are supervising.
• Minors under the age of 18 must remain under escort at all times by an approved ONT+ Visitor Pass adult participant.
• One adult ONT+ Visitor Pass participant can accompany up to five minor participants.

Every non-traveling visitor must complete the online registration form and be approved for entrance, regardless of age. Minors without valid photo IDs must apply and be accompanied by an adult who has also been approved for ONT+ Visitor Pass entry.

At this time, the ONT+ Visitor Pass cannot be used with either of these special access programs. The ONT+ Visitor Pass is not an expedited entry program, and all participating visitors must use the general security line.

The ONT+ Visitor Pass is approved for a specific passenger terminal starting at a specific time and cannot be used to access another passenger terminal.

Yes, you are eligible to receive an ONT+ Visitor Pass when not on official business.

Prohibited

• You are not eligible if you’ve forgotten or lost your badge, still employed at the airport but let your badge expire, or your badge was subject to suspension or revocation.  
• During your visit, you’re strictly prohibited from using your badge to access areas of the airport not otherwise open to the general public. 
• If you violate these terms, you may be subject to administrative fines, suspension, or revocation of your badge.

Yes, individuals authorized to conduct business at the Ontario International Airport (e.g., contractor or *new tenant employee) may be issued an ONT+ Visitor Pass. Slightly different than the general public, you’ll be asked for additional contact information when registering.

*New Employee Use: The ONT+ Visitor Pass Program is only authorized for unescorted sterile area access when the sponsoring tenant and new employee have complied with each of the following requirements:

• Prior to initial use, the sponsoring company’s authorized signatory must schedule a badging appointment for the new employee.
• The authorized signatory must register the new employee with the Security & Badging Office and receive approval for the new employee to use ONT+.
• The new employee must present their ONT+ visitor pass and government-issued photo ID at the TSA Screening Checkpoint.
• The new employee must submit to TSA screening of person and accessible property at the TSA screening checkpoint prior to accessing the sterile area.
• While unescorted within the sterile area concourse, the new employee must have a valid and approved ONT+ visitor pass and demonstration of compliance with the ONT+ registration requirement in their possession at all times (e.g., printed Security & Badging Office appointment or printed badge application receipt). The employee must provide demonstration of compliance with these requirements to TSA or airport officials upon request.
• The maximum number of days the new employee may obtain an ONT+ visitor pass to access a work location within a sterile area concourse is specifically limited to the number of days required for security badge issuance.
• New employee’s not meeting a scheduled appointment with the Security & Badging Office shall be immediately prohibited from obtaining an ONT+ visitor pass.
• Security badgeholders are directly responsible for ensuring new employees are not left unattended with airport-approved prohibited items.
• Violations of these requirements will result in the employee and sponsoring company’s immediate suspension from the ONT+ Visitor Pass Program.

ONT wheelchair attendants and wheelchairs may be assigned to ticketed passengers. At ONT, we strive to make your experience as easy, safe, and comfortable as possible and welcome participants using a personal wheelchair or other mobility aid.

All visitors should carefully read the Privacy Act Statement below before requesting an ONT+ Visitor Pass.  In order for non-traveling visitors to receive an ONT+ Visitor Pass to access the passenger terminal, all visitors, including minors (under 18 years of age) entering with an adult visitor, are required to provide personal information used to obtain TSA authorization. 

PRIVACY ACT STATEMENT

The Transportation Security Administration (TSA) of the U.S. Department of Homeland Security (DHS) requires us to collect information from you for purposes of watch list screening, under the authority of 49 U.S.C. section 114, and the Intelligence Reform and Terrorism Prevention Act of 2004. Providing this information is voluntary; however, if it is not provided, you will be denied an ONT+ Visitor Pass.  

TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. For more on TSA Privacy policies, or to view the system of records notice and the privacy impact assessment, please see TSA's Web site at www.tsa.gov.

• If applying in advance, you will receive an email with your approval status after midnight on the day of your visit. If approved for entry, you’ll receive your ONT+ Visitor Pass attached to your approval notification e-mail.
• If applying for same day entrance, you will receive an email with your approval status within 15 minutes. If approved for entry, you’ll receive your ONT+ Visitor Pass attached to your approval notification e-mail.
• If you are approved, bring your digital ONT+ Visitor Pass included in the approval email and your TSA-approved photo ID to the passenger terminal at the approved start time.

You can meet passengers arriving from international destinations outside security within the lobby of the International Arrivals Terminal; you do not need to request an ONT+ Visitor Pass. The area where arriving international passengers must clear U.S. Customs is secure and only accessible to international travelers. The ONT+ Visitor Pass program does not apply to the International Arrivals Terminal. 

If ONT is the first U.S. point of entry for a passenger, they will need to clear U.S. Customs here. If they are connecting to another U.S. city, you can see them to the gate of their departing flight using an ONT+ Visitor Pass.

Yes, the ONT+ Visitor Pass allows exit and re-entry only on the day of your approved visit. However, you must re-enter through the TSA screening checkpoint. If you return on a different day, you will have to complete another request for entry through the online registration. 

Visitors re-entering the passenger terminal may be delayed at the TSA Checkpoint due to the prioritization of ticketed passengers.

Absolutely!

No, arrangements for picking up an unaccompanied minor from a flight should be coordinated directly with the respective airline.

Those who are preparing to travel and may have special circumstances, considerations or general questions about airport screening can get live assistance by tweeting questions and comments to @AskTSA or via Facebook Messenger, weekdays from 8 a.m. to 10 p.m. EDT and weekends/holidays from 9 a.m. to 7 p.m. EDT. You can also call the TSA Contact Center at 866-289-9673.

TSA also offers TSA Cares, a helpline for travelers with disabilities, medical conditions and other special circumstances. You may submit a request for assistance by calling TSA Cares at 855-787-2227, weekdays from 8 a.m. to 11 p.m. and weekends/holidays from 9 a.m. to 8 p.m. TSA Cares is open 365 days a year. Passengers may also use the TSA Cares form available on the TSA website which can be found at https://www.tsa.gov/travel/passenger-support.